MedBook — Patient CRM & Appointment
Management for Clinics in SEA
Reduce no-shows. Automate patient follow-up. Fill your appointment calendar — without hiring more admin staff. MedBook is the clinic management platform built for how medical practices in Singapore and Thailand actually operate.
Built for How Clinics Actually Operate
Not a generic booking tool adapted for healthcare — MedBook is purpose-built for medical practice management in Southeast Asia.
Appointment Management
Online booking calendar with real-time availability, appointment types, duration management, and staff scheduling — all in one view.
Automated Reminders
Configurable reminder sequences via SMS and Line that automatically notify patients before their appointment, cutting no-shows significantly.
Patient CRM
Complete patient history including visit records, treatments, follow-up notes, and re-engagement status — accessible from any device.
Re-engagement Campaigns
Automatically identify patients who haven't returned and send targeted re-engagement messages to bring them back for check-ups and follow-up care.
Clinic Analytics
Dashboard showing appointment volume, no-show rates, patient retention, and revenue trends. Identify what's working and where to improve.
Multi-location Support
Manage multiple clinic locations with centralised patient records, per-location calendars, and consolidated reporting.
No-shows Are Costing You More Than You Think
In Southeast Asian clinics, no-show rates of 15–25% are common without automated reminders. Each missed appointment is lost revenue and a gap in your patient's care. MedBook's automated reminder sequences — sent via Line and SMS at 48 hours and 2 hours before the appointment — reduce no-shows significantly, with patients able to confirm or reschedule directly from the message.